Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Refund cycle:
After submitting the refund, the refund will be processed to the bank within 1 working day. The receipt of the refund mainly depends on the processing speed of the issuing bank. It is expected that the cardholder can check the receipt of the refund within 7-10 working days
Returns (if applicable)
We accept return on products. Customers has the right to apply for return within 30 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@cittrn.com.
Please contact our Customer service at service@cittrn.com.
Return Address：+C23
Country: China
State/Province: Zhejiang Province
City: Jinhua City, Yiwu City
Street: No. 490, Tuanjie Village, Dachen Town
Postal code: 321000
Consignee: RENEE
Tel: +15637178092